You would think that the moving companies had a pretty simple business to work – they have to pack your stuff up carefully and put it in the truck, and take it elsewhere. The Department of Transportation fields thousands of complaints every year though, to do with how the moving companies are leaving a trail of destruction in their wake – breaking the stuff they are hired to move, losing it, being rude, overcharging and so on. Last year saw about 15,000 complaints filed against these businesses.
Sometimes, they can act like actual criminals and not like incompetent or greedy businessman. For instance, in some cases, they'll say that your household belongings take up three times more space than they anticipated, they'll come up with a bill that's thousands of dollars greater what they originally quoted you, and so on. If you try to get tough with them, they'll just steal your stuff; they'll just drive off with your stuff never to be heard from again.
Over the last 10 years, the FBI has arrested dozens of workers at moving companies. The FBI actually had to go undercover to try to trap moving companies as they committed fraud and extortion – that's how deep rooted the problem is. They indicted those arrested of withholding delivery of goods, stealing, extortion and so on. The FBI has found thatmany people who work for moving companies are actually fugitives and criminals with recent criminal records.